Question 1

When do I hear a rate?

Accepted Answer

From the desk, after you approve — directly, the way any carrier relationship prices. We never see it. That's deliberate: a vetter that takes a margin on the load has a reason to stretch the fit.

Question 2

If the desk is a brokerage, who checks the actual truck?

Accepted Answer

The desk does, on its own authority and its own carrier standard — and that standard is part of the file we hold on it. Network rules bar re-brokering your freight. Our dated checks cover the desk you approve; the card never pretends they cover more.

Question 3

What if the desk underperforms?

Accepted Answer

Window misses and unanswered introductions go on its record and pull its standing down. Accounts move off failing desks — and any replacement reaches you the same way, as a card you approve first.

Question 4

What happens if I decline the card?

Accepted Answer

The review reopens. If another desk clears the gates, you get its card the same way; if none does, we say so. Declining never closes the door — and the declined desk never learns who you were.

Question 5

What do you do with my details after an honest no?

Accepted Answer

They stay in your review, shared with no one. Ask us to delete the brief and it's deleted.

Question 6

Will this turn into sales calls?

Accepted Answer

No desk can call you before you approve its card — it doesn't have your details. STRUCTURE itself contacts you by email about your review, and by phone only if you gave a number and the lane needs clarifying.

Question 7

What does it cost, and what do I sign?

Accepted Answer

Nothing, and nothing. Shippers are never charged, and there is no contract with STRUCTURE — your freight terms are between you and the desk you approve.

Question 8

Freight on fire this week?

Accepted Answer

Open the lane review and file it — live freight is read first, and a live lane can run same-day. The business-day window is the ceiling, not the pace.

How many shipments does your company move in a typical week?